Effective Communication

An effective supervisor is a good communicator, but often this competency is not well developed. Strong and effective communication enables employees to clearly understand their roles and responsibilities and serves to demonstrate respect while building stronger supervisor-employee relationships. It enables ownership, quality, and engagement.

Broken into easily digestible moments, this four-hour online class highlights the types of communication a supervisor should master, the cues needed to clarify the message, and active listening techniques to ensure understanding. Through engaging discussion and interactive learning, the instructor showcases solutions to overcome barriers.

Learning Objectives:

• Identify, understand and prepare for the multiple types of communication in the workplace;
• Know how to ensure communication cues are consistent and supportive of the message;
• Recognize and demonstrate active listening techniques to ensure clarity in communication
• Prevent or mitigate barriers to effective communication.

This class is conducted live online via video conference with effective, takeaway segments designed for engaging, interactive learning.

About the Instructor: Heather Kinzie

Heather Kinzie serves as the Chief Operating Officer for The STRIVE Group. With more than twenty years of organizational and workforce performance experience, Kinzie offers consultation; facilitation and mediation; content development and training; and coaching to clients around the country. She oversees a team of experts who utilize a broad, systematic, and collaborative approach to analysis, problem solving and consultation.